FAQs
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FAQs

FAQ

We know how important a furniture purchase is to you and your family. We understand that you have taken great care and time in making this decision. When placing order with Leon Furniture you are agreeing to all terms and policies including shipping, damages, returns, and payment as stated on leonfurniturestore.com, and any updated terms and policies received on order and tracking communications from us. Leon Furniture reserves the right to change or amend our policies and terms of sale at anytime. The policies and terms of sale that exist at the time your order is placed will govern your purchase. Be sure you understand these terms of sale.

The process of delivering large and expensive items requires that all parties involved be informed. Leon Furniture recommends that you read our Learning Center for industry standard information on how furniture is made and the materials used. We do our best to accurately show the finish and colors of each piece we carry, however, colors can vary by personal perceptions, monitor type and age, video card differences, and printing variations.

FAQ

 

Leon Furniture displays retargeted ads to our site prospects across the Internet. We collect Non-Personally Identifiable Information about your visits to our website, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No Personally Identifiable Information is collected during this process. If you do not want Leon Furniture to collect this information, you may opt out of their service. Opting out will not affect your use of our site. To opt-out of retargeting, please click here

  • What makes Leon  Furniture different?
  • Do you carry your own inventory?
  • Are there more merchandise options available?
  • Can items be customized?
  • Is my shopping transaction secure?
  • Do you offer a layaway?
  • How long are specials and sales available?
  • What are my shipping and delivery options?
  • How long does delivery take?
  • What is Quick Ship?
  • What should I expect when my order arrives?
  • Does my furniture come with a warranty?
  • What happens if my order arrives damaged?

Q: WHAT MAKES LEON FURNITURE DIFFERENT THAN OTHER FURNITURE STORES OR INTERNET RETAILERS?

A: There are two ways to compare us to competition. First, compare us to your local furniture store. Because we are an internet retailer, the primary benefit we enjoy vs. a typical ‘brick & mortar’ retailer is the depth of our selection. Where your local shop is able to carry several choices in each furniture category, we offer hundreds. Secondly, we should be compared to other internet furniture retailers. We work every day to find ways to stand head-and-shoulders above our competitors. We do this with our outstanding team, whom we consider the best and brightest in the industry. Our 26,000 s.f. Phoenix, AZ Fulfillment Center allows us to carry a deep inventory, enabling us to quickly ship most orders. Control over production of our many exclusive products allows us to control the quality of the product and how it is packaged for shipping nation-wide. Our excellent Home Delivery partners provide you with an outstanding delivery experience. And finally, should any sort of problem occur with your shipment, our team of in-house Customer Service Professionals will assist you in quickly resolving your issue.

Q: DO YOU CARRY INVENTORY IN YOUR OWN WAREHOUSE OR IS YOUR MERCHANDISE SHIPPED DIRECTLY FROM THE MANUFACTURER?

A: The answer is – both. There are many items where the low-cost supply chain model is for us to import and stock a broad inventory in our warehouse. We typically store over 8,000 pieces of furniture in our Phoenix Fulfillment Center. For other products, it makes more sense to ship to the consumer directly from the manufacturer. In this model, you may benefit from reduced transportation and storage costs. We can proudly say that the vast majority of what we sell is in our building – just a few feet from where I’m sitting now.

Q: ARE THERE MORE MERCHANDISE OPTIONS AVAILABLE THAN THOSE SHOWN ON THE WEBSITE?

A: Yes, in many instances. One of the benefits of shopping online for furniture is our ability to offer a wider selection of products than your local furniture store. If you need a piece not shown with a particular collection, or perhaps a different color, contact us to see what else is available. Please call us at 1-877-636-9613 and one of our sales associates will be glad to assist you.

Q:  CAN YOU CUSTOMIZE AN ITEM FOR ME?

A: Not usually, although there are some exceptions. We purchase or manufacture our merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. There are some instances where, if noted, we can change leathers, cushions, etc., but in most circumstances we are unable to customize. Please feel free to contact us if you are not sure.

Q:  IS MY SHOPPING TRANSACTION SECURE?

A: Absolutely. At Leon Furniture safe and secure shopping is our top priority and that is why we submit to the highest security testing provided by Comodo™. Leon Furniture is scanned daily to ensure your safe shopping experience.

Q:  DO YOU OFFER LAYAWAY PLANS?

A:Our layaway plan includes no set up fees, 20% down, up to 6 monthly payments and a 10% cancellation fee. On all layaway orders, if no payments are made after 6 months, all payments will be forfeited and the items ordered will be released.  to learn more about our Hassle Free Layaway program.

Q:  WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

A: At Leon Furniture, we ship your order utilizing the safest and most dependable furniture transit method possible via our outstanding Home Delivery partners.

Basic Home Delivery Service

'Basic Home Delivery' service is Leon Furniture's most economical home delivery option. Once your shipment has prepared for final transport, a home delivery specialist will contact you to schedule a time and date for delivery. Uniformed delivery associates will deliver your boxed merchandise, and place it in the first dry area of your home or garage.

White Glove Delivery

‘White Glove’ service is Leon Furniture’s premium delivery option, and is available on all orders. When selected, a home delivery specialist will contact you to schedule a time and date for delivery of your merchandise upon its arrival in your area. A two-man team of uniformed delivery technicians will carefully unpack your merchandise and provide basic assembly in the room of your choice. Once the set-up is complete, the delivery team will remove all packaging and debris.

Q:  WHAT IS "QUICK SHIP"?

A: Quick Ship items are in stock in our warehouse and typically ship within 5-7 business days.

Q:  WHAT SHOULD I EXPECT WHEN MY ORDER ARRIVES?

A: Most home deliveries are performed Monday through Saturday. The freight company will call you in advance to schedule a delivery appointment. For information on your responsibilities upon receipt of the shipment.

Q:  DOES MY FURNITURE COME WITH A WARRANTY?

A: We are very proud of our product offering and we intend to stand behind it. Leon Furniture warranties all of our products for 1 year from the date of purchase regardless of whether there is a manufacturer warranty or not. Extended Warranty programs are available for most items and may be purchased through Leon Furniture. Please contact our Sales department for more information (877) 636-9613 or email us at customerservice@leonfurniturestore.com. For complete warranty details, click .

Q:  WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

A:  We work hard to make your on-line shopping experience pleasurable and trouble free. We know that you are excited about receiving your new furniture and we work hard to insure it reaches you in perfect condition. However, accidents do happen. For more detail on what to do in the rare unfortunate event your furniture arrives damaged, click here or simply contact one of our Customer Service Advisors at 1-877-636-9613

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